Under normal circumstances, orders are processed within hours or the same day, Monday through Friday during typical business hours. All orders placed Saturday or Sunday will be processed on Monday, with the exception of holidays.
Q: When will my order ship?
All shipments leave Monday through Friday. Since some orders are drop-shipped from other suppliers, we cannot guarantee same or next-day shipments. However, most shipments will leave within 1-3 days. If there are any known delays, we will let you know as soon as possible.
Q: Do you accept returns or exchanges?
Yes, but only on unopened items and only items shipped within a 6 month period. A 15% restocking charge will be retained for all returned items. The original shipping charges and return shipping charges are the responsibility of you, the customer. If you are exchanging your item for another item there is no restocking charge. We are not able to return or exchange special order items.
Q: How will you ship my order?
We ship primarily through UPS standard ground. Expedited shipping requests (next day) are welcome.
Q: How much is shipping?
Shipping is determined using UPS standard rate calculations based on a direct connection to UPS. We charge the same rates that you would find if you looked up the rates on the UPS website.
Q: Do you offer expedited shipping?
Yes. You can choose 3-Day, 2-Day or Next Day service for an additional charge. The expedited shipping duration does not include the time to process your order. Please refer to the Shipping Estimate feature in your cart screen, after adding your items, to estimate the amount of your shipping cost. If actual shipping rates are higher than the what the cart quoted, we will contact you as soon as possible to discuss any additional charges.
Q: How do I contact you?
We prefer email to firstname.lastname@example.org, but feel free to call us a 330-435-4848